How To Turn Your Clients Into Raving Fans
“Customer service is the never-ending pursuit of excellence to keep customers so satisfied they tell others how well they were treated in your place of business.”
A big problem in the sales world today is many salespeople and companies spend more time and money to get a new client than to keep their current clients satisfied.
Customer Service Tip #1: Treat everyone like they’re the most important person in the world.
One of the keys to this customer service tip is go the extra mile. Give the client more than they paid for. Treat everyone like they’re the most important person in the world and they will become “raving fans”.
In 1991 my bride to be and I were flying from Rochester, New York to Reno, Nevada to meet her sister and brother-in-law and get married. We were catching a connecting flight at O’Hare and for those of you who fly often; planes are usually late in Chicago. Ours was that day and we missed our connecting flight. When we got to the customer service desk we were told it would be two hours before we could get another flight, I was upset. We had plans that evening and by making two more connections, those plans were lost. My fianc
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